At Creative Legacy Lab, we are committed to delivering high-quality digital products, resources, and memberships to support creators, entrepreneurs, and business owners. Due to the digital nature of our products and services, all sales are final, and refunds are not provided except in specific circumstances outlined below.

By purchasing from Creative Legacy Lab, you agree to the terms outlined in this Refund & Cancellation Policy.

1. No Refund Policy for Digital Products

All digital products, downloadable resources, and toolkits sold by Creative Legacy Lab are non-refundable and non-exchangeable once purchased. This includes, but is not limited to:

✅ Content Creator Prep Kit

✅ Pro Money Kit

✅ Monetization Checklist

✅ Pricing Strategy Guide

✅ Affiliate Marketing Starter Kit

✅ Social Media Strategy Templates

✅ Branding & Business Growth Resources

🚨 Why Are Digital Products Non-Refundable?

Since digital products are immediately accessible upon purchase, they cannot be returned, exchanged, or refunded. Refunds are only issued in cases of duplicate charges or technical errors on our end.

📌 Please review product details carefully before purchasing. If you have any questions, contact ellie@creativelegacylab.com before completing your order.

2. Membership & Subscription Cancellation Policy

Creative Legacy Lab offers subscription-based memberships that provide exclusive digital content and ongoing resources. If you have an active monthly or annual membership, the following cancellation rules apply:

✔ You may cancel at any time, but refunds will NOT be provided for past payments.

✔ Your cancellation will be effective at the end of your current billing cycle. You will continue to have access until that period expires.

✔ Failure to cancel before your renewal date will result in an automatic charge.

📌 How to Cancel a Membership:

To cancel your subscription, log into your account and go to Billing Settings or email ellie@creativelegacylab.com at least 3 business days before your renewal date.

🚨 Refunds are not issued for failure to cancel on time. It is the customer’s responsibility to manage their subscription.

3. Refund Policy for Coaching, Consulting & Services

Our VIP monetization calls, one-on-one coaching sessions, and consulting services require time, expertise, and scheduling commitments. For this reason:

🚨 Refunds are NOT provided for coaching services once booked.

📌 Rescheduling Policy: If you need to reschedule a session, please provide at least 48 hours’ notice. Missed appointments or no-shows will not be refunded or rescheduled.

🚨 Exceptions: Refunds may be granted on a case-by-case basis if:

✔ The service was not delivered due to an issue on our end.

✔ A duplicate charge occurred and was verified by our support team.

📌 To request a refund under an exception, contact ellie@creativelegacylab.com with supporting details.

4. Chargebacks & Unauthorized Payment Disputes

🚨 Fraudulent chargebacks may result in legal action and permanent account suspension.

If you have an issue with your order, we encourage you to contact us directly at ellie@creativelegacylab.com before disputing a transaction with your bank.

❌ Unauthorized chargebacks may result in:

🔹 Immediate termination of your account and access to purchased digital products.

🔹 Forfeiture of all memberships and subscriptions.

🔹 Reporting to fraud prevention databases for unauthorized disputes.

📌 If a chargeback is initiated without first contacting us, we reserve the right to pursue legal action for violation of purchase agreements.

5. Refund Policy for Duplicate Charges & Technical Errors

✔ If you were accidentally charged twice for the same product, we will issue a full refund for the duplicate charge.

✔ If a technical error prevents you from accessing a purchased product, we will either resolve the issue or provide a refund if the issue cannot be fixed.

📌 Refund requests for duplicate charges or technical issues must be submitted within 7 days of purchase.

To request a refund, email ellie@creativelegacylab.com with:

✔ Your order number

✔ A screenshot of the duplicate charge or error message

🚀 Our team will review your request and respond within 5-7 business days.

6. Policy on Refunds for Unused Products or Services

🚨 We do NOT provide refunds for unused products, unaccessed content, or inactive memberships.

📌 Not using a product or failing to download/access it does not qualify for a refund. All purchases grant lifetime access (unless stated otherwise), so users can download and utilize them at their convenience.

7. Policy Updates & Modifications

Creative Legacy Lab reserves the right to update this Refund & Cancellation Policy at any time to comply with business needs and consumer protection laws.

✔ Any updates will be posted on this page with the effective date modified accordingly.

✔ Continued use of our website after updates means you accept the revised policy.

8. Contact Us for Support

If you have any questions, refund requests (for eligible cases), or cancellation inquiries, please contact us at:

📧 Email: ellie@creativelegacylab.com

🌐 Website: https://www.creativelegacylab.com

📌 By purchasing from Creative Legacy Lab, you agree to the terms outlined in this Refund & Cancellation Policy.

🚀 We appreciate your business and look forward to helping you grow your creative brand!